Tickets

Tickets are used to through the servicing department track issues, requests, or support items that need resolution.

What you’ll use it for:

• Creating tickets for customer or internal requests

• Assigning tickets to the correct team or owner

• Updating ticket status as work progresses

• Communicating updates and documenting resolutions

Why it matters:
Tickets ensure nothing falls through the cracks and allow teams to respond quickly and consistently to requests or problems.